About Car Rentals

Car Guru asked:


decided to visit Europe when we found out my sister was chosen to go on a trip to France for the World Cup in 2008 with DriveAway Holidays, sponsored by Peugeot. We thought we would join her in Italy - I can’t let my sister have all the fun now can I?

I have to admit the flight felt like it was never going to end and was very tiring, but when we finally arrived in Rome we were all excited again. We collected our car from Rome Fiumicino Airport and the Europcar depot was easily found with numerous signs pointing us in the right direction.

After the papers were signed and completed, we found our vehicle and to our surprise we were upgraded to a sporty Alfa Romeo Station Wagon so we were ready to drive in luxury like Italians in our Italian car. Our confidence was knocked a little though when we struggled trying to find our way out of the parking lot! Who would have thought it would be so complicated?

Luckily we hired the Seymour GPS which definitely saved a lot of time and fights! The GPS made our driving and traveling a lot smoother and more straight forward, which is exactly what you need on a holiday. Rome was truly spectacular with lots of historical attractions and museums to visit. My sister got engaged in the St Pietro Cathedral while we were there which made the trip even more special. It was very romantic and sure did bring tears to my eyes!

My favourite attraction in Rome was the Trevi fountain. The tradition is to toss a coin in the fountain to make a wish, and then toss a second coin to one day return to Italy. Hope it works!

From Rome we drove to Naples and with the help of our GPS, driving wasn’t as hard as we first thought. Soon we were used to the crazy speeds on the motorways and driving on the wrong side of the road, it all didn’t seem so strange anymore. In Naples we booked the Amalfi Coast tour and the views were truly beautiful. In Positano, we sampled the strong taste of the famous Italian liquor Limoncelo and some mouth watering local chocolates.

From Naples we drove on to Milan for an overnight stay and then continued to Florence. Florence was remarkable and we were all amazed at the famous artworks. I studied these works in high school so it was pretty amazing to stand right in front of them. I absolutely loved Michelangelo’s David statue, if I had the chance I would have stared at it all day!

Our car rental experience ended in Venice at the Pizzale Roma near the ferry terminal. After all our shopping, our luggage seemed a lot heavier than we expected but we managed to drag them along.

Venice was my favourite place in Italy. Ancient buildings built on top of water, it was so unique and wonderful. We had the chance to take a ride on the gondolas through the canals and under the bridges and we chose the perfect timing as it was sunset. Our hotel was right beside Louis Vuitton and Prada so we did lots of window shopping!

After Venice we booked a flight to Paris. The Eiffel Tower was our favourite attraction and when we reached the top, there were amazing views of the city. Although it was very crowded with tourists due to the World Cup, it was definitely worthwhile, we were so overwhelmed with the views that the crowds didn’t really bother us. At night the Eiffel Tower lit up with lazer light shows and in the colours of the World Cup winner, South Africa, which was pretty amazing.

The car rental in Italy gave us the freedom to explore many towns and hidden gems between our destinations. It was sheer pleasure driving a luxury car in Italy with the help of our handy little friend the Seymour GPS. I highly recommend a car hire and GPS system to anyone traveling overseas. This was a family holiday that was exhausting with the numerous attractions we saw in a limited time, but it was a beautiful experience, one I hope I am able to experience again.

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T.J. asked:


We will be staying at the Caribe Hilton in San Juan. Is there a car rental company, other than Hertz, close by the hotel.
I want to rent near the hotel. Within walking distance. Not at the airport.

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applecritter2006@yahoo.com asked:


I hit a deer with a rental car but failed to purchase collision coverage.
There is a smashed taillight cover and some minor body damage.
How do I keep the car rental company (Fox) from charging me well above and beyond what an honest body shop would charge to fix the damage?

Braided Fishing Line

Car Guru asked:


I came across this guide to car rental today and felt I should set the record straight on some of the issues raised as it was misleading (just like my title, no sex here I’m afraid).

RUMOUR: You probably won’t get the car you booked.

TRUTH: Rental companies do not guarantee specific models - we cannot guarantee you will get a Hyundai Getz 1.5L for example, but if you pay for an economy car, manual transmission with air conditioning - you will get an economy car, manual with air conditioning (unless of course you get an upgrade!). Our reservations are based on car SIPP codes, vehicles are given as examples only.

TIP: Book based on SIPP code, not actual vehicle. Peugeot Leasing is an exception - models ARE guaranteed.

RUMOUR: It’s likely you’ve paid too much.

TRUTH: Walking off the street to pick up a car in a foreign country, you probably will pay more. Book before you go to ensure the best possible price and remember to compare like with like when researching prices. Look closely at what the price includes, what is extra and how much the extras will cost. Often, an all inclusive rate may appear more expensive but can save you money as there is no more to pay when you pick up the car.

RUMOUR: Your “fully-inclusive deal” won’t be as comprehensive as it sounds.

TRUTH: An Insurance Excess is applicable in the event of any accident or theft to the rental vehicle, regardless of fault. The Excess amount varies between countries and car group. The additional insurance offered by the car rental company is optional and is charged per day on top of an inclusive rate. Read more about insurance excess here.



TIP: You may be covered through your own insurance so double check before you book.

RUMOUR: You may face hefty add-ons.

TRUTH: There are some extras that will be added on to your bill e.g. children’s seats, additional drivers, young driver surcharges and GPS units may be charged separately and on a daily basis, which can add up, especially if it is a long trip. You should be made aware of these charges before you agree to anything, so be aware of how much exactly you have to pay.

TIP: Always ask what the extra charges will be before you agree to them.

RUMOUR: Breaking down could be a disaster.



TRUTH: Not when you book with DriveAway! Our rates all include 24 hour roadside assistance. We also have 24/7 customer service with a toll free number from across the globe so you can speak to someone (in English) no matter where you are.

TIP: Book with a reputable company who have a number you can call in the case of an emergency.

RUMOUR: You could be stung by cancellation penalties.



TRUTH: Not at DriveAway! We do not charge amendment or cancellation fees on car hire.

TIP: Always check at the time of booking if there are cancellation fees in case of an emergency. Sometimes it can be as much as the price of the rental if it is within a short time frame.

Always read your inclusions very carefully when you book a rental car (DriveAway list the inclusions with each vehicle during the booking process online and our reservations consultants will inform you of these if you book over the phone). Terms, conditions and costs all vary depending on the supplier and location. Remember to read your rental agreement carefully before signing it.

Holidays are precious. Researching and organising your car rental before you go can save you headaches and money.



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Car Guru asked:


As people become more aware of environmental issues and conscious of their actions, demand for hybrid cars, to buy and rent, has risen.

A hybrid car is a car which can run on two or more fuel sources - most commonly an engine and an electric motor powered by batteries. The motor and batteries help the engine work more efficiently which means you spend less on fuel and emit fewer emissions.

The Toyota Prius is probably the most well known hybrid car. It first went on sale in 1997 and since then, more than 10,000 Prius’ have been sold in Australia. The Australian Government’s Green Vehicle Guide website rates all new vehicles based on greenhouse and air pollution emissions and fuel consumption. The Prius is currently the top performer in all 3 with a fuel consumption of 4.4L per 100kms.

To give you an idea of what this means - a Hummer H3 Adventure has a fuel consumption level of 13.2L/100km, Toyota Rav 4’s fuel consumption is 9.6L, a Mercedes Benz C Class C180K is 7.6L and a Honda Civic 1.8L sedan has a fuel consumption of 7.2L. According to Toyota, a Prius has up to 50% less consumption than a comparably-sized family car and that one tank of fuel could theoretically get you over a whopping 1000km!

While hybrid cars are still quite expensive to buy - a Toyota Prius 1.5L petrol/Electric combination CVT will set you back $37,400 (from www.toyota.com.au), renting one may be within your budget.

DriveAway currently have Hybrids available to rent in France and the USA, but with car rental suppliers adding more ‘green’ cars to their fleets, this is sure to grow over the next few years.

Renting a hybrid does cost more than renting a similar sized non-hybrid car (due to supply and demand and the fact that hybrids are more expensive for the rental company to buy), but you will save money on fuel and of course, it’s better for the environment. Click here for more details.







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Kevin L asked:


I am among a group that is going down to LA for a convention. Unfortunaly no one in our group has cars that we trust to get us down there and since none of us are over 21(one is a week too late) none of the major car rental companies(Hertz, Enterprise ect.) will let us rent. Is there any in northern Ca(Specificaly in the northern sac county and southern placer county) that let 18 and over rent? Thanks!

Airless Paint Sprayer

Car Guru asked:


Q. What does “car type” or similar mean?

A.  Car rental companies can never guarantee a specific model or car. When renting a car, companies will give you an idea of what you can expect – you may get the car type that was advertised or you may get one similar in size or model.

Q. How old are rental cars?

A. Depends on the car rental company. Larger suppliers like Hertz and Avis carry cars on their fleet that are about 3-4 months old. Smaller companies can carry cars up to 4 years old.

Q. Can baby seats be requested?

A. Yes, the majority of car rental companies do carry baby or booster seats and can be requested before collection.

Q. What happens if my rental car breaks down?

A. Most car rental companies should include 24 hour roadside assistance in the rental rate. If you do break down, help is only a phone call away.

Q. Can I pick up a rental car in one city and drop it off in another?

A. This is known as a one way rental. It depends on the supplier and the country – sometimes a fee will apply. Ask when booking!

Q. Can cars be driven into countries other than the country the vehicle is collected in?

A. In most cases, yes but conditions and restrictions do apply. In Europe, there are restrictions about travelling into Eastern Europe and some vehicles cannot be driven in Italy. In the USA, cars cannot be driven into Mexico. Always check at the time of booking.

Q. Are there age restrictions on drivers?

A. Yes. Maximum and minimum ages vary depending on suppliers and car type. Additional fees may also apply for younger or older drivers.

Q. Can anyone drive the rental car?

A. Additional drivers must be added to the rental contract before collection. There may be a fee for additional drivers.

Q. Can my prepaid rental be extended after the vehicle is collected?

A. Yes. In most cases, the renter pays the supplier directly for any extensions. However, this is at the local rate which is often higher than the pre-paid rate.



Q. What do I do if I return the vehicle early?

A. This is possible, however no refund of unused rental days is allowed by the car rental companies.



Yolanda

SpencyP asked:


I will be staying on the strip @ the Flamingo and want to rent a car for a day. I would prefer not to rent from the airport and was told that some hotels have car rental keyosks.
What would be the closest one to the Flamingo?

Eva

Ben J asked:


My daughter working in the middle east where refrigerators and other home appliances are usually rated at 220 v-50 hertz ac power supply, is planning to send home, to the Philippines such a ref. But power supply in the Phils. is 220 volts, 60 hertz ac.

Leon

Jim Brown asked:


Most people that need to rent a car do not expect to find many types of luxuries that they have grown used to that are in the car they own which is parked in the garage at home. Some people have spent an extraordinary amount of money on speaker systems for the cars they own and are pleasantly surprised when they receive a rental car equipped with surround sound audio speakers in them.

These luxurious items make renting cars seem like a very viable driving opportunity. People might consider driving a rental car equipped with automatic shifting capabilities as the main requirement when renting an automobile. They would be totally lost if they rented from a company who supplied rental automobiles with only manual transmissions in them. Some travelers would search out other rental car locations to find rental cars with this luxurious feature in them.

Some people expect certain luxuries to be in a rental car even if that vehicle style is a truck. Some people need simple fixtures such as trailer tow attachments and due to insurance binders some renters find this near to impossible to obtain in the rental vehicles that they need to rent for business purposes. This is one luxury that is rarely offered because some renters cause more damage to a rental vehicle when they have this accessory attached to it.

Those truck renters might find other luxuries that might take the bite out of what they can not have. There are many trucks that can be rented that are super-sized luxury vehicles that still feature a very rugged exterior. These vehicles offer truck renters the opportunity to present the image of living the good life even if it is for a short time that is covered by a rental car rental agreement.

Some of the luxurious features that people find in the trucks they rent will allow them to travel in rough terrains with unlimited handling ability. Many campers will appreciate being able to rent a vehicle that is equipped with four-wheel drive because many of the places that they want to go to will require them to go up steel inclines that could not be traveled unless the four-wheel drive was engaged.

Any seasoned traveler might appreciate some rental car luxuries more than others. They might find that the drink cooler that is placed in the glove compartment will allow them to drive for longer periods of time without stopping. While these compartments are relatively small they still allow a traveler easy access to a cool refreshing drink on a warm summer’s day and still be assured of arriving at their destination ahead of the crowd in most cases.



Philip